Do not lose your Dream Home by picking the wrong Broker to handle your loan. Shaner Brokerage and Steve Hill are the cream of the crop, top notch professionals, who are there for their customers, not for themselves. Steve Hill, our loan officer, always answered the phone, what a concept, right…. Steve was proactive, keeping our loan package constantly updated, he was knowledgeable, able to answer all our questions, organized and thorough.
15 years after believing we were in our forever home, we found ourselves looking for our new forever home. But, where to start? Well, like many we just went online and looked at homes available in the areas we wanted to live. We learned quickly that Orange County was a HOT market and we needed expert help. After speaking to many professionals, we learned not to start with the home, start with the loan process and we were referred to the absolute best SHANER BROKAGE. Boy are we happy we did.
We found a dynamite Realtor Team, who worked hand in hand with Steve to obtain a Conditional Loan Approval. With the goods in hand we knew where we wanted to live, what we could truly afford and were in position to make actual bids on the home we wanted.
By Steve keeping our loan package constantly updated, there was no down time. Within 3 months we found THE ONE! All we had to do is call Steve to fill in the address after they accepted our offer. We had a very short Escrow and there were several back up offers on this property so we knew we had to perform. The last days before COVID19 shut down all the open houses and over 900 people in 2 days came to the property. So, you can only imagine the pressure. Steve informed us very early to lock the loan because rates would start to get erratic, and he saved us from getting a higher rate. We closed 1 day late, but it was due to their escrow, so we managed our timelines to perfection with Steve at the helm.
It became an amazing experience, with a record closing time. No scrambling, no chaos, we were constantly kept in the loop, updated with a feeling of security. Even through COVID19, which added a whole new set of challenges, Steve had it all under control.
Steve Hill is a master craftsman at his job and Shaner Brokerage is a brilliant Company to work with as they both delivered World Class service during an unprecedented time.
We can never thank them enough, but we are certainly going to try….